Video Transcription
Hi, yes this is Sarah Vandella. I have an appointment with one of your repair guys today, this afternoon.
Yes, that's right, around 3.30. The Encino House, correct.
I'm a little concerned because it's getting kind of late and, um, do you know if he's on his way or if he got held up at another job?
Sure, I'll hold.
Yes, hi, actually I think he's here now. I just heard a knock at my door.